A South Carolina airport has been named the best airport in North America by an international organization.
Airports Council International (ACI) World, in partnership with travel technology company Amadeus, has revealed the best airports for customer experience worldwide — as chosen by passengers — through its Airport Service Quality (ASQ) Awards.
For the second-straight year, Greenville-Spartanburg International Airport won top honors for North America. It shared the honor with Gerald R. Ford International Airport in Grand Rapids, Mich.
The awards are based on the most reliable global measurement and benchmarking program for airport customer experience, according to a news release.
ASQ’s approach is anchored in live research conducted through surveys administered directly to travelers at the airport, capturing their satisfaction levels on the very day of travel, the release stated. The ASQ Surveys cover over 30 performance indicators across key elements of the passenger’s airport experience, giving the most complete picture of the passenger experience journey.
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“We are delighted that in 2023 the ASQ program surpassed 400 participating airports in a historical record — reflecting our members’ commitment to placing the passenger first,” ACI World Director General Luis Felipe de Oliveira said in the release. “Likewise, we thank the guests that dedicated their precious time by providing feedback in close to 600,000 surveys. The global growth of the program underscores the trust placed in its scientific and live approach, making ASQ the go-to standard for airport customer experience assessment in the aviation industry.
“The future success of airports hinges on the unwavering commitment to delivering a stellar customer experience at every touchpoint. In an era where passenger expectations are evolving rapidly, excellence in customer service isn’t just a goal; it’s the key to ensuring airports remain not just gateways, but memorable destinations in themselves.”
Here are the other winners:
- Africa: Casablanca Mohammed V International Airport
- Asia-Pacific: Sultan Hasanuddin International Airport; Yogyakarta International Airport
- Europe: Izmir Adnan Menderes Airport; Aeroporto di Roma-Fiumicino
- Latin America: Guayaquil International Airport
- Middle East: Salalah Airport
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